Company Information

Vybe Fitness is a digital platform owned and operated by VYBE FITNESS LTD, a UK private limited company.

Registered Address:
1st FLOOR, 2HIGH STREET, DATCHET, SLOUGH, SL39EA

Contact:
Email: info@vybe.fitness
Phone: +44 74246 43077
Website: https://vybe.fitness

Information We Collect

We collect only information that is necessary to provide our fitness and wellness services. This may include:

Personal Information

• Full name
• Mobile number
• Email address
• Address
• Date of birth
• Gender

Fitness & Membership Information

• Membership details and plan type
• Class bookings and attendance records
• Fitness goals and preferences

Communication Data

• WhatsApp conversations
• SMS or call records related to service events
• Support communications

Technical Information

• Device information
• Browser type
• Cookies and analytics data

Payment Information

Payments, if applicable, may be processed through secure third-party payment gateways. We do not store full payment card details on our servers.

How We Use Information

We use collected information to:

• Provide fitness and wellness services
• Manage memberships and class bookings
• Send booking confirmations and service notifications
• Send transactional messages via WhatsApp, SMS, or email
• Provide customer support
• Improve our services
• Comply with legal and regulatory obligations

Promotional communications, if any, are sent only with user consent.

WhatsApp Communication

We use WhatsApp Business API to send:

• Booking confirmations
• Service updates
• Fitness-related notifications
• Customer support responses
• Promotional messages (only if user has opted in)

Users may opt out of WhatsApp communications at any time by replying "STOP" or by contacting us via email.

Data Sharing

We do not sell user data.

We may share data only with:

• Cloud hosting providers
• WhatsApp Business API service providers
• SMS gateways
• Payment gateway providers
• Analytics providers
• Authorized staff or partners involved in service delivery

All such sharing is done strictly for operational purposes and under confidentiality obligations.

Consent & Disclosure

We are committed to transparency. Where our app collects or uses personal and sensitive data beyond what is reasonably expected, we will:

• Provide a clear in-app disclosure before collecting such data
• Obtain your affirmative consent before proceeding
• Never treat navigating away from a prompt as consent

Third-Party SDKs & Services

Our app may use third-party libraries and services (such as analytics, push notifications, payment processing, and messaging APIs) to support its functionality. We ensure that:

• All integrated third-party code complies with applicable data protection policies
• No third-party service sells personal or sensitive user data collected through our app
• Data handled by third parties is governed by confidentiality and security obligations

International Data Transfers & Data Privacy Frameworks

We comply with applicable laws regarding the transfer and processing of personal information from the European Economic Area (EEA), United Kingdom (UK), and Switzerland. When we handle personal information originating from these regions, we:

• Comply with all applicable privacy, data security, and data protection laws and regulations.
• Process such information only for purposes consistent with the consent obtained from the individual.
• Implement appropriate organizational and technical measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.
• Provide a level of protection at least equivalent to that required by the Data Privacy Framework Principles.

Data Security

We implement appropriate technical and organizational security measures, including:

• Encrypted data storage
• Secure server environments
• Access control mechanisms
• Restricted employee access

Sensitive personal information is handled with enhanced protection standards.

Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

User Rights

Users have the right to:

• Access their data
• Correct inaccurate data
• Withdraw consent
• Request deletion of their account and personal data
• Opt out of marketing communications

To exercise these rights, users may email: info@vybe.fitness

Account deletion requests will be processed within a reasonable timeframe as per applicable laws.

Account Deletion

If you have created an account through our app, you may request permanent deletion of your account and all associated personal data.

How to request account deletion:

• Via email: Send a request to info@vybe.fitness
• Via phone: Contact us at +44 7572 948895 or +44 7852 831755

Upon receiving a valid deletion request, we will:

• Permanently delete your account and associated personal data
• Remove your data from active systems and, within a reasonable period, from backup systems
• Notify relevant third-party service providers to delete your data where applicable

Please note: We may retain certain data where required by law, for fraud prevention, or to resolve disputes. In such cases, we will clearly inform you about the data retained and the reason for retention.

Temporary account deactivation, disabling, or freezing does not constitute account deletion.

Advertising & Device Identifiers

Our app may use device identifiers for analytics and fraud prevention purposes. We commit to the following:

• We do not use advertising identifiers for personalized advertising without user consent
• We do not link persistent device identifiers with personal data for advertising purposes
• We do not sell personal or sensitive user data
• Any use of app set IDs or similar identifiers is limited to analytics and fraud prevention

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic
• Enhance user experience

Users may disable cookies through their browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction) without parental or guardian consent. We do not knowingly collect personal information from children without such consent. If we become aware that we have inadvertently collected data from a child without appropriate consent, we will take steps to delete that information promptly.

Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

Contact Us

For any privacy-related concerns, contact:

VYBE FITNESS LTD
Email: info@vybe.fitness
Phone: +44 7572 948895 / +44 7852 831755